Sales terms and conditions

  1. General Provisions
    • These Sales terms and conditions (“Terms”) govern the purchase of goods and workshops (training sessions) from the website (hereinafter referred to as the “E-Shop”). The seller of the goods and provider of services is Fehu Capital OÜ (registration code 14493503), located at Liiva 11a, Võru, phone +372 5272012, email address [email protected] (hereinafter referred to as the “seller“).
    • The Terms apply to all legal relationships arising between individuals (hereinafter referred to as the “customer”) and the seller through the E-Shop.
    • The seller reserves the right to unilaterally amend and supplement the Terms by publishing the new terms at the internet address
    • Customers have the option to save, print, and reproduce the Terms before making a purchase.
    • By placing an order, the customer confirms their agreement with the Terms. Klient kinnitab tellimust tehes, et nõustub tingimustega.
  1. Goods, Workshops, and Pricing Information
    • Information about goods and workshops is provided directly on the E-Shop platform. Customers can always request additional information about the goods or workshops by contacting the seller via email at [email protected].
    • The prices of goods and workshops are shown in euros and indicated next to the respective goods and workshops. The seller is not liable for value-added tax.
    • In addition to the price of goods, a fee for the delivery of goods is added.
    • The delivery fee depends on the delivery location and method. The delivery fee is displayed to the customer when placing an order.

  1. Placing an Order
    • To order goods or workshops, customers must add the desired items to the shopping cart. Customers can modify the quantity of items in the shopping cart, add new items, or remove items.
    • Adding items to the shopping cart does not obligate the customer to make a purchase. Additionally, adding items to the shopping cart does not reserve the items; they remain available to other customers until the order is confirmed by the customer.
    • To complete the order, customers must fill in the required fields and select a suitable delivery method for the goods. Then, the screen displays the total amount due, which can be paid via bank transfer or other payment methods. Before making the payment, the customer verifies that the information provided in the invoice corresponds to their actual intention.
    • The order is confirmed (the contract takes effect) upon receipt of the payment amount into the seller’s bank account.
    • The seller sends a confirmation email to the customer upon receipt of the order and payment.
    • If the ordered goods cannot be delivered due to product unavailability or any other reason, the customer is promptly notified, and a refund (including delivery costs) is processed without undue delay, but no later than 14 days from the date of notification.
  1. Delivery of Goods
    • Goods are shipped worldwide.
    • Information on shipping costs is displayed alongside the shipping method.
    • Goods available in the E-Shop’s warehouse generally reach the customer’s designated destination within 3-7 business days from the entry into force of the sales contract. For pre-ordered items, the estimated delivery time is indicated alongside the item’s information or agreed upon separately.
    • For deliveries outside of Estonia, the delivery time within the European Union is typically 14 calendar days, and outside the European Union is typically 28 calendar days.
    • In exceptional cases, the seller reserves the right to deliver the goods within 45 calendar days.
  1. Right of Withdrawal
    • After receiving the order, the customer has the right to withdraw from the contract concluded in the E-Shop within 14 days.
    • The right of withdrawal described in Section 5 does not apply if the customer is a legal entity.
    • To use the 14-day right of withdrawal, the ordered item must not be used in any way other than what is necessary to ascertain its nature, characteristics, and functioning, as would be permitted for testing the item in a physical store.
    • If the item has been used for purposes other than necessary to ascertain its nature, characteristics, and functioning, or if it shows signs of use or wear, the seller has the right to reduce the refundable amount in accordance with the decrease in the item’s value.
    • To return the item, the customer must submit a declaration of withdrawal from the purchase and send it to the email address [email protected] no later than 14 days from the receipt of the item.
    • The customer bears the cost of returning the item, except in cases where the reason for return is that the item does not correspond to what was ordered (e.g., incorrect or defective item).
    • The customer must return the item to the seller (by shipping or any other means) within 14 days following the submission of the withdrawal declaration or provide evidence that they have returned the item within the aforementioned period to the carrier.
    • Upon receiving the returned item, the seller refunds all payments received from the customer under the contract without undue delay and no later than 14 days from the receipt of the withdrawal declaration.
    • The seller may withhold the refund until they have received the item back or until the customer has provided proof of returning the item, whichever occurs earlier.
    • If the customer has expressly chosen a delivery method other than the least expensive standard delivery offered by the E-Shop, the seller is not obligated to refund the cost exceeding the expense of the standard delivery method.
    • The seller has the right to withdraw from the sales transaction and demand the return of the item if the price of the item on the E-Shop has been significantly marked down due to an error.
    • If the customer has damaged or harmed the returnable item intentionally or due to negligence, the seller has the right to refuse to accept the return of the item or demand compensation for the damage caused.
  1. Submitting Claims for Defective Goods
    • The seller is responsible for any lack of conformity or defects in the goods sold to the customer that existed at the time of delivery and which become apparent within two years from the date of delivery. Within the first six months after delivery, it is assumed that any defects were present at the time of delivery.
    • The customer has the right to notify the E-Shop of any defects within two months of discovering them by sending an email to [email protected], calling +372 5272012, or using the defect notification form provided with the goods.
    • The seller is not liable for defects that arise after the goods have been delivered to the customer.
    • The seller is not responsible for any damage or other consequences resulting from incorrect information provided by the customer during order fulfillment, including delays in delivery due to circumstances beyond the seller’s control.
    • The seller is not responsible for any damages resulting from the misuse of the ordered goods.
    • If the goods purchased from the E-Shop have defects for which the E-Shop is responsible, the E-Shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the E-Shop will refund all fees associated with the sales contract.
    • The E-Shop responds to consumer complaints in writing or in a form that allows written reproduction within 15 days.
    • The provision in clause 6 of the Terms also applies to a customer who is purchasing goods as a consumer. In the case of a customer who is a legal entity, the conditions set out in the Law of Obligations Act apply.
  1. Sales of Workshops
    • Ordering a workshop involves adding the workshop to the shopping cart and paying via bank transfer or other payment solution. Upon payment receipt into the seller’s bank account, an invoice is sent to the customer via email within a few days.
    • Payment for the workshop can also be made by bank transfer based on an invoice provided by the seller. To secure a place in the workshop, payment must be received by the seller’s bank account at least 1 day before the workshop, unless otherwise agreed.
    • If a customer registers for a workshop, receives an invoice and reminder but does not make the payment and does not attend the workshop, the customer is obligated to pay the invoice. The customer is relieved of the obligation to pay the invoice if they notify the seller via email ([email protected]) or by phone +372 5272012 of their withdrawal from the workshop no later than 1 day before the workshop.
  1. Attendance of Workshops
    • Participants registered for a workshop are requested to arrive on time, preferably at least 15 minutes before the scheduled start of the workshop. If a participant is running late for the workshop or intends to leave before its conclusion, they must notify.
    • If a registered participant is unable to attend the workshop, they must inform the online store by email ([email protected]) or by phone at +372 5272012.
    • If notice of withdrawal from the workshop is given up to 1 day before the workshop begins, 100% of the workshop fee will be refunded.
    • If a customer wishes to transfer the fee to the next equivalent workshop, they should inform the online store, and the refund will not be issued.
  1. Cancellation or Postponement of the Workshop
    • If the minimum number of participants is not met for a workshop, the seller has the right to cancel or postpone the workshop until the minimum number of participants is reached. Registered participants will be notified by phone or email at least three days in advance. In the event of workshop cancellation, the workshop fee will be refunded in full or transferred to another workshop upon request.
  1. Additional Information
    • The seller is not responsible for the health status of participants in the workshop or for any potential injuries.
    • Workshops are conducted in Estonian, but workshops in Russian can also be organized upon request from customers.
    • The copyright to workshop materials belongs to Fehu Capital OÜ.

  1. Direct Marketing and Processing of Personal Data
    • The seller complies with the conditions set by law regarding the processing of customer personal data.
    • The seller uses the customer’s entered personal data (including name, phone number, address, email address, bank details) only for processing orders and delivering goods. The E-Shop transmits personal data to companies providing postal services for the purpose of delivering goods.
    • The E-Shop sends newsletters and offers to the customer’s email address only if the customer has expressed their desire to receive such communications by entering their email address on the website and indicating their desire to receive direct mail messages.
    • The customer may unsubscribe from email offers and newsletters at any time by notifying the E-Shop by email or by following the instructions provided in the email containing the offers.
  1. Dispute Resolution
    • If a customer has complaints about the E-Shop, they must send them by email to [email protected] or call +372 5272012.
    • If the customer and the E-Shop cannot resolve the dispute by agreement, the customer may seek an out-of-court settlement by contacting the Consumer Disputes Committee (contact details and conditions for handling complaints by the Consumer Disputes Committee are available at: or through the court. The Consumer Disputes Committee has the authority to resolve disputes arising from contracts concluded between consumers and the E-Shop. The examination of consumer complaints by the committee is free of charge. The customer may submit an application to the European Union’s online platform for the resolution of disputes (Online Dispute Resolution or ODR) at to resolve the complaint.
Scroll to Top